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General Information for all deliveries

  • We aim to ship all orders received before 13:00 on the same day.
  • You can track the status of your order in your My Account area.
  • When the item has been dispatched the status of your order will change from Processing to Completed
  • No deliveries are made on Bank Holidays.
  • To ensure delivery, please use a daytime delivery address and provide a phone number on which we can contact you.
  • Once your order is placed, it is not possible to change the delivery address.


  • Courier Company: DPD
  • Expected delivery time: Next Day (excluding weekends and bank holidays)


  • Countries: France, Germany, Italy, Netherlands, Portugal, Republic of Ireland and Spain.
    • Courier Company: DPD
    • Shipping charge: £9.95
    • Expected delivery time: 3-5 working days


  • 14 day return policy
  • Customer liable for return shipping cost unless faulty or order error.
  • A return request must be submitted through the Contact page before any return can be processed, please supply your name, order number and reason for return. Returns will not be accepted without a return request ID.



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