It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.
You can rest assured that shopping with Sixpad is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
All items ordered with Sixpad are subject to stock availability. We want you to be able to order and receive the products you love with ease, so we will always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we will get in touch to let you know.
It’s easy to place an order with us. Log-in to your account to begin browsing our range.
Once you have found the product you want, you will need to click ‘Buy Now’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.
Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
Your account makes it easy to keep track of all your orders.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.
We will also send you a dispatch email as soon as your order is on the way.
Your account will show any previous orders you have placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on ‘Message’ within your account to contact our Customer Service team or speak to us across Live Chat.
We are sorry to hear you would like to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.
Once your order has been placed, we cannot make any changes to it, such as adding or removing products from the order.
If you want to try and cancel the order so that a new order can be placed, then you will need to log-in to your account.
Select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
Don’t worry we understand that this can happen; you can try and cancel the item in your account.
You will need to click on the item and choose the cancel option. We will send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.
We take pride in our products so we are sorry to hear you have received a faulty item. So that we can look into this for you, please contact us to tell us more.
To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we have looked into the fault we will let you know what we plan to do next by sending you an email.
We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.
We will need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.
If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.
Payments And Discounts
We offer a variety of online payment methods to ensure our customers can place orders with ease.
You can select your preferred payment method at checkout.
As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorised to be taken.
If you want to add new payment details then you will need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite Sixpad products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.
Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says ‘Got a discount code? Enter it here’.
Add your unique discount code into this box and click ‘Add’ to apply the discount
If the code does not work then you will need to check that you are not trying to use more than one offer and none of the items are on our exclusions list.
If you have any problems entering the code then you can contact our Customer Service team through your account.
We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service through your account.
It is possible yes.
Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.
As we don’t have control over these charges we are unable to advise what the cost may be.
Returns And Refunds
We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.
All we ask is that you let us know that you do not want the order within 14 days of receipt and make sure the products have not been opened, once you have obtained your RAN (Returns Authorisation Number) you will then have a further 14 days to return your item.
To get the order back to us safely please to log-in to your account and contact our Customer Service team.
They will send you all the information you need, but you can also refer to our returns policy page for more information.
As soon as we receive your order we will review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 working days and we will send you an email to let you know it’s on its way.
If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your account.
You have the right to ask about what personal data we hold about you.
We may charge a fee but this would not exceed £10.00. You can write to us and make this request at:
1-2 The Stables
To apply the gels simply peel off the outer casing and apply (much like a plaster) to the
back of the device, making sure you press out any air bubbles
Please check the condition of your SIXPAD device and your Bluetooth connection.
1. Make sure the SIXPAD device is turned on.
(When the LED light is blinking)
Please check that the green LED light on the main unit is blinking.
When you see that it is blinking, press the "Reload" button.
If the app still does not recognize the device, or the LED light on the device is not
blinking, press and hold the "‐" button on the device for five seconds or more (until
you hear long "beep" sounds), and then press the "+" button to restart the device.
2. Is the SIXPAD device charged?
3. Is the Bluetooth function on your smartphone turned on?
4. Are you using the SIXPAD near electrical appliances, such as microwaves?
5. Are you using the SIXPAD around other Bluetooth devices?
<If you use multiple SIXPAD devices>
If only one device is not recognized by the app, while all the other devices are, the
problem may be with the device. Make sure the green LED light on the device is
blinking, and then press the "Reload" button. If the app still does not recognize the
device, or the LED light on the device is not blinking, press and hold the "‐" button on
the device for five seconds or more (until you hear long "beep" sounds), and then
press the "+" button to restart the device.
For safety purposes, exercising both arms simultaneously is prohibited.
If using on both simultaneously, you can no longer operate the emergency stop, and
accidents or problems may occur due to not being able to move as intended.
Therefore, once one arm has been selected, the option for the other arm is disabled in
Yes, you can use the app in other countries if it is already downloaded on your phone.
Currently, the app is available for download in Japan, South Korea, Hong Kong, China,
the United Kingdom, Germany, France, Italy, the Netherlands, Spain, Portugal, and
There are plans to launch the app in other countries as well.
1) If you are not registered as a member, the MPs (muscle points) will be reset each time
you close the app.
2) If you use the device on the same body part twice a day or more, the points will not
be added for the second session onward.
3) If the training session is not finished on the app, the points will not be added.
4) There could be a connection failure due to network connectivity.
If your Wi‐Fi is not on, try turning it on. If your Wi‐Fi connection is unstable, try
turning it off (switch to cellular data). Try these steps and see if the points are saved
normally after your training session.
You can also try logging in and out. Doing so will initiate communication with our
server, which may cause your training results to appear, although with some delay.
5) Our app may not be supported on your mobile device.
After using the device, please ensure that you stick the product to the orange board
provided. This helps keep the gels fresh. You can also wipe the gels with baby wipes to
also keep them in optimum condition.
Our recommendation is to consistently use the SIXPAD workout every day, for 23
Even if you have reached your fitness goals, keep on working out to maintain them